Monday, April 6, 2009

Change Is Inevitable, Growth Is Optional

I don’t have to tell you this but I will. There is no tenure and no formal security for Chiropractic Entrepreneurs. It doesn’t matter if you have been in practice 18 months or 18 years. Length of service is not rewarded in the real world. Your chances for success in the next few years will be determined by your level of Emotional Intelligence (EQ). This blend of self -awareness, willingness to change and ability to act sets the course. Your security rests solely upon your ability to shoulder challenges and to learn from them.

The more formal definition is this. Emotional Intelligence (EQ) is the ability to sense, understand and effectively apply the power of emotions to facilitate high levels of collaboration and productivity. It is the foundational competency every leader needs to grow.

Did you know that on average you are impacted by 80 substantive experiences a year? A substantive experience is defined as an event where the possibility for growth and learning is high. These are the “aha” moments that can lead to substantial growth in your practice. Shift happens and while change is inevitable, growth is optional. The reason for this is pretty straight forward. Although we are impacted by these 80 experiences the average human being only processes three of them. That’s right, only three! This explains how otherwise intelligent people (High IQ) struggle at times to reach their goals. They don’t learn from their mistakes, they continue to make poor decisions or fail to act on the good ones. Emotional intelligence trumps all other gifts and this brutal fact fully explains why the length of time that a doctor has practiced has very little to do with how much growth and success he/she achieves.

Get your FREE Emotional Quotient assessment by emailing with "EQ" as the subject or phoning Ellen toll free in the US, 800-570-5272. (or +1 530 584 1900). Offer is good until April 21, 2009.

Substantive experiences are both positive and negative events. We have the potential to learn from both if we choose to. Since success is a process the more effective we are at processing them the faster our progress. Studies suggest that mentoring dramatically improves the amount of SE’s processed each year. This increases your chance for success and guarantees that you are working on the things that will make a difference. Let’s look at a common substantive experience.

A new patient cancels her appointment after the first adjustment because she felt sore afterwards. You can shrug it off and tell yourself that, “She doesn’t care about her health” or that “She doesn’t get it.” A better approach is to process this moment by getting feedback from a skilled mentor. The truth is you can’t see what you can’t see. We all have overactive psychological immune systems that protect us from the pain of rejection or criticism using self denial and blame storming. This overactive immune system must be balanced with a voice of reason. A mentor will ask a series of questions to help clear your emotional bias in order to get at the truth so that you can prosper from this event. As an example:
  • Did you connect with her reason for being there (her problem is not her pain; it is how the pain is limiting her life)?
  • Did you data dump or provide context?
  • Did you explain during your report of findings that she might experience some discomfort and that it was normal?
  • Did you call her after her first adjustment to show you really do care?”
The life of a Chiropractic Entrepreneur is rich with opportunities to grow. Michael Gerber reminds us that as an entrepreneur our primary role is to prepare ourselves and our businesses for growth. Doubling or tripling your financial reserves means you must process more of these substantive experiences. Most substantive experiences are circumstantial and need to be processed as soon as possible. A well designed seminar can orchestrate substantive experiences, and accelerate the development of higher emotional intelligence.

We created Chiropractic Possibilities Summit to help you see the possibilities and to show you exactly what is blocking you. We scheduled it in the beginning of summer so that you can have tangible things to work on throughout the summer months. If you attend and immerse yourself in the process you will have a bountiful fall harvest.

This is your time, a time to be more than a name or face in the crowd. It’s time for you to surround yourself with like minds and immerse yourself in a leadership training program that gets results. I know you’re ready to take the next step and grab a handful of prosperity.

See you there!

3 comments:

Brad Hassig said...

Great call yesterday. I really liked
the discussion about handling a patient that comes in because someone else
"told them to come". What you mentioned resonated strongly with a case I
had a couple of weeks ago. A longtime, core "I", patient referred her son
to our office. He has recently begun practicing law, and is very
uptight/anxious. I would say he is core "C", high "S". During our consult,
he mentioned the reason for him being in the office was his mother had told
him to come in. He didn't really understand what we did, or why he was
here. In the past, I might have taken this as some sort of slight at me or
chiropractic. But I really appreciated him sharing that information with me
so I knew how to better communicate with him. I told him I think the world
of his mom, but wanted to explain what I thought we could do to help him,
and then let him decide if that is something HE wanted to choose. His mom
was more concerned with his anxiety/stress levels from working over 60 hours
per week, but after listening to his needs, HE told me he wanted to see if I
could help with some shoulder soreness and how it affects his ability to
work out. I went over some stretching and rotator cuff exercises he can
work on for pain and performance, and long story even longer, he has
followed through on care. In the past, I would have selfishly driven him
away with pushing my needs, so it appears I might just be learning
something.

Moises Hernandez Leon said...

I agree with Dr. Hassig and Dr. Sovinsky, the path to success in the future will be lead by the more emotionally intelligent leaders. That´s why we need to keep practicing. Our practices and families demand us that. I come from a very non-emotional family where "feelings" where almost taboo. Thanks to my mom, I have been practicing my emotions and I can tell it makes a huge difference. I´ve been able to notice that with the patients as well. I need to keep practicing and the emotional evaluation gives me a clue on where do I stand in that are. I am focusing on the patient´s problem not their complaints. Also, great reading, thanks for the suggestions.

Dr. Wade Anunson said...

This stuff is pretty cool. We've been having some fun over here!! Attracting some pretty cool peeps. Unlike the marshmallow kind so many indulged in over the Easter weekend, these peeps are just showing up?! I'm getting this stuff.

Had the President from a local Health Plan in on Wed. as a new patient. Core D and high C. His version; Loves Activator and tired of going outside his own network and paying for service his System never offered. "Go find an Activator doctor and add them to our network." Fast forward to Outlier, Dr. Anunson. Preparation, opportunity and the EQ of a Chimpanzee and BAM!! We've got our man.

Empathy- Connecting as is; reading to honor them as a human being; suspending judgement; grace without condition.

I'm really looking to improve my EQ before I get DQ'd!